Responsible Gaming
at qd111

01.Our Commitment to Responsible Gaming

qd111 is Bangladesh's trusted online casino and sportsbook, and with that trust comes a deep responsibility to our players. We firmly believe that gambling should be an enjoyable and entertaining leisure activity — not a source of financial hardship, emotional stress, or personal harm. Our responsible gaming commitment is not a regulatory checkbox; it is a foundational principle that shapes how we design our platform, train our support staff, and communicate with our players.

We recognise that the vast majority of players who enjoy qd111's cricket betting, slot games, and live casino tables do so responsibly and within their means. However, we also acknowledge that a small number of players may develop unhealthy patterns of gambling behaviour. For those players, early intervention and accessible tools can make a meaningful difference. That is why qd111 has invested in a comprehensive suite of player protection measures that are available to every registered account holder across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and beyond.

Our responsible gaming programme covers four core pillars: awareness (helping players recognise the signs of problem gambling), control (providing practical tools to manage play), intervention (supporting players who need to step back), and prevention (keeping underage individuals entirely off the platform). Each pillar is described in detail across the sections below.

02.18+ Age Restriction

qd111 operates an absolute 18+ age policy. It is illegal and strictly against our terms for any person under the age of 18 to register an account, make a deposit, or participate in any real-money gaming activity on this platform. This policy is enforced through multiple layers of verification:

• All players are required to declare their date of birth during the account registration process;
• qd111's KYC process requires submission of a valid government-issued photo ID — such as a Bangladesh National ID card, passport, or driving licence — which is checked to confirm the player's age;
• Accounts where the stated date of birth cannot be verified against the submitted documents are suspended pending further review;
• Any player found to have misrepresented their age will have their account permanently closed and any winnings voided, regardless of the amount involved;
• qd111 reserves the right to request age verification at any point during the account lifecycle — not only at registration.

If you are a parent or guardian and believe that a minor in your household has accessed or registered on qd111, please contact our support team immediately at [email protected]. We will investigate promptly and take all necessary action to close the account and refund any deposited funds.

03.Problem Gambling Awareness

Problem gambling — sometimes referred to as gambling disorder — is a recognised condition in which an individual is unable to control their gambling behaviour despite experiencing negative consequences. It is important to understand that problem gambling is not a sign of weakness or a character flaw; it is a behavioural health issue that can affect anyone, regardless of their background, income level, or experience with gambling.

Warning Signs to Watch For

qd111 encourages all players to regularly reflect on their gambling behaviour. The following warning signs may indicate that gambling is becoming a problem:

• Spending more money on gambling than you originally intended or can comfortably afford;
• Feeling restless, irritable, or anxious when attempting to cut down or stop gambling;
• Chasing losses — continuing to gamble in an attempt to win back money you have lost;
• Lying to family members, friends, or employers about the extent of your gambling activity;
• Borrowing money or selling possessions to fund gambling;
• Neglecting work, studies, family responsibilities, or personal health due to gambling;
• Using gambling as a way to escape stress, depression, anxiety, or personal problems;
• Continuing to gamble despite repeated attempts to stop or cut down.

If you recognise three or more of the above signs in your own behaviour, we strongly encourage you to use qd111's self-exclusion or time-out tools (described below) and to seek support from a qualified counsellor or helpline.

04.Player Protection Tools

qd111 provides a full range of player-controlled tools designed to help you manage your gambling activity proactively. These tools are accessible directly from your account dashboard and take effect promptly upon activation. You do not need to contact support to use most of these features — they are built into the platform for your convenience and privacy.

05.Self-Exclusion Programme

Self-exclusion is the most powerful responsible gaming tool available at qd111. It is designed for players who have concluded that they need a significant, enforced break from gambling — not just a short cooling-off period. When you self-exclude, your account is locked immediately and comprehensively: you will be unable to log in, make deposits, place bets, or claim bonuses for the duration of the exclusion period.

How to Request Self-Exclusion

Self-exclusion can be requested through two channels:

• Via your account dashboard: Navigate to Account Settings → Responsible Gaming → Self-Exclusion. Select your preferred exclusion duration and confirm your request. The exclusion takes effect within minutes.
• Via our support team: Contact qd111 support at [email protected] or via the in-platform live chat. State that you wish to self-exclude and specify your preferred duration. Our team will process your request immediately and confirm by email.

Self-Exclusion Durations

• 6 months — recommended for players experiencing early signs of problematic behaviour;
• 12 months — suitable for players who have experienced financial or personal harm linked to gambling;
• 5 years — for players with a more serious gambling problem who need long-term protection;
• Permanent / Indefinite — for players who wish to stop gambling entirely and never return to qd111.

What Happens During Self-Exclusion

Once your self-exclusion is active, qd111 will: immediately block access to your account; remove you from all marketing lists so you will no longer receive bonus emails, BPL cricket promotions, or any other communications that may encourage gambling; and flag your account to prevent re-registration using the same personal details. Any remaining balance in your account at the time of self-exclusion will be available for withdrawal upon request.

06.Deposit & Loss Limits

Managing how much you spend is the most practical step any player can take to keep gambling enjoyable. qd111's deposit and loss limit system is integrated directly into the platform and works automatically once you have configured your preferences.

Setting Your Deposit Limits

You can set a maximum deposit amount for any of the following periods:

• Daily limit: Maximum total deposits permitted within a rolling 24-hour period;
• Weekly limit: Maximum total deposits permitted within a rolling 7-day period;
• Monthly limit: Maximum total deposits permitted within a rolling 30-day calendar period.

When you reach your limit — whether depositing via bKash, Nagad, Rocket, Upay, or any supported bank — the payment will be declined and a notification will inform you that you have reached your self-set limit. The minimum deposit limit you can set is ৳500; there is no maximum on the upper boundary of a limit (the purpose is restriction, not requirement).

Reducing vs. Increasing Limits

Reducing a limit takes effect immediately. If your current monthly deposit limit is ৳20,000 and you reduce it to ৳10,000, the lower limit applies from the moment you save the change — even mid-period. Increasing a limit is subject to a mandatory 24-hour cooling period. This delay is intentional: it prevents impulsive decisions made in the heat of a gaming session from overriding a carefully considered limit you set when you were thinking clearly.

Loss Limits

In addition to deposit limits, qd111 offers net loss limits. A loss limit caps the total amount you can lose within a defined period, regardless of how many deposits you make. When your cumulative losses reach the set threshold, real-money play is suspended for the remainder of the period. Loss limits follow the same reduction/increase rules as deposit limits.

07.Support Resources

If you or someone you know is experiencing difficulties related to gambling, reaching out for help is the most important step. qd111's support team is available around the clock and is trained to handle responsible gaming conversations with sensitivity and without judgment.

Contacting qd111 Support

• Live Chat: Available 24/7 directly within the qd111 platform. Type "Responsible Gaming" in the chat window to be connected to a trained agent immediately.
• Email: [email protected] — please use the subject line "Responsible Gaming Assistance" for priority handling. Responses are provided within 2 hours during business hours (Bangladesh Standard Time, UTC+6).
• Phone: +880 1700 000 000 — available daily from 09:00 to 23:00 BST.

What to Expect When You Contact Us

When you raise a responsible gaming concern with qd111, our team will listen carefully, explain the tools available to you, and — if you wish — activate protective measures on your account immediately during the conversation. We will never pressure you to continue playing, and we will never use your responsible gaming contact as an opportunity to promote bonuses or offers. Your wellbeing comes first.

External Help Organisations

For players who feel they need support beyond what qd111 can provide, professional help is available. We encourage any player struggling with problem gambling to reach out to a qualified counsellor or mental health professional. In Bangladesh, general mental health support can be accessed through the National Mental Health Helpline (Kaan Pete Roi) and through hospital-based psychiatric services in Dhaka, Chittagong, and other major cities.

08.Protecting Minors

qd111 takes the protection of minors extremely seriously. Beyond our own age verification procedures, we strongly encourage parents and guardians to take active steps to prevent underage individuals from accessing online gambling platforms — including qd111.

Practical Steps for Parents and Guardians

• Keep your qd111 login credentials — username, password, and any 2FA device — private and inaccessible to minors in your household;
• Log out of the qd111 platform completely after every session, especially on shared or family devices;
• Use device-level parental control software to restrict access to gambling-related websites. Reputable parental control solutions are available for all major operating systems and browsers;
• Discuss responsible gaming openly with teenagers in your household so they understand why gambling is restricted to adults and the potential harms involved;
• Keep banking apps and payment method accounts (bKash, Nagad, Rocket) password-protected and inaccessible to minors, as these could otherwise be used to fund gambling deposits.

Reporting Underage Access

If you suspect that a minor has accessed the qd111 platform — whether through your own account or by registering independently — please report it immediately by contacting [email protected]. qd111 will investigate without delay, close the account in question, and return any deposited funds. The safety of minors is a non-negotiable priority for our platform.